Flower Delivery Mile End Returns, Refunds & Complaints
Fresh Flowers Guarantee in Mile End
As a trusted local florist serving the Mile End community, Flower Delivery Mile End prides itself on delivering only the freshest, highest-quality flowers to households and businesses in the area. Our fresh flowers guarantee means every bouquet and arrangement leaves our shop at its peak, ensuring your gifting experience is both beautiful and memorable.
Damaged-On-Arrival Policy
We take every possible precaution to ensure your flowers arrive in pristine condition. However, if your order is damaged on arrival, please notify us on the same day of delivery. Retain all packaging and provide photographic evidence if possible. This helps us assess the situation promptly and provide you with the best solution, upholding our commitment to top-tier Mile End flower delivery service.
Flower Freshness Window
Our blooms are hand-selected and arranged to last. We guarantee the freshness of our flowers for at least 5 days, provided they are cared for according to the instructions provided with your delivery. Should your flowers show signs of poor freshness within this window, let us know immediately, and we’ll work with you to resolve the issue.
Refunds & Replacements
Your satisfaction is extremely important to us. If you are not entirely happy with your flower delivery due to quality or freshness concerns within the guaranteed window, or if your order arrived damaged, we offer the following options:
- Full Replacement: We will resend a new bouquet or arrangement, free of charge, at the earliest opportunity.
- Partial or Full Refund: If preferred, we can arrange for a partial or full refund depending on the nature of the issue.
All refund or replacement requests are assessed on a case-by-case basis and require prompt notification. Please contact us with your order details and, if possible, include clear photos of the flowers and packaging for review.
How to Make a Complaint
We are committed to customer satisfaction and take all complaints seriously. If you have concerns about your order, our service, or any part of your experience, please reach out to us. To expedite the handling of your complaint, please provide your order number and as much detail as possible regarding your concern.
Complaints related to freshness or damage must be reported within 24 hours of delivery. General feedback is welcome at any time and helps us serve our Mile End customers better. Depending on the situation, we may request further information to resolve your issue promptly and fairly.
Trusted Mile End Florist
Flower Delivery Mile End is proud to be an established, trusted name for flowers in Mile End, serving both households and local businesses. We stand by the quality and freshness of our flowers and are always here to assist you should your expectations not be met. Our friendly team will do everything possible to remedy any problem, ensuring every order is handled with care and attention.
